Terms of Use

  1. Our Terms of Use

These terms together with all the links and documents referred to describe the terms of use on which you may choose to make use of our web sites. It contains supplementary information and should be adhered to in addition to any other terms and conditions that you have agreed to in connection with your use of our website or our services. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use our site.

  1. Customer Service Level Commitment

Please contact SITEFINDERS using one of the contact methods at the bottom of this page, outside of office hours please email us at support@sitefinders.co.uk . We will to respond to all points of contact within 2 business days and aim to resolve any issues you have within 5 business days.

  1. Expired Domains Policy

All domains are renewed on an annual basis, we will send out reminder emails 30 days and 3 days prior to the expiry date along with 4 reminders after expiry at 3, 60, 80 and finally at 88 days. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. SITEFINDERS take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at support@sitefinders.co.uk . If you do not renew your domain before its expiry date it will have all services we provide suspended.. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name. After 90 days your domain will be cancelled and deleted from the register.

  1. About us

Our site “www.sitefinders.co.uk” is operated by SITEFINDERS NET LTD, run in accordance with English Law.

  1. Access to our Site

Access to this site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site or our entire site at our discretion. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as strictly confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the rules or guidance of these terms of use.

  1. Domain Registration and Domain Rules

By registering, transferring or hosting a domain with Sitefinders you agree that the domain and the content of any web site does not contain any word, phrase or implication that may be deemed as explicit or an implication to a service that is illegal. We understand that intent has a huge part to play in determining what is illegal or offensive by implication, so Sitefinders reserves the right to release any domain it finds unsuitable to the domain registry at Nominet and will remain untagged until such a time the owner signs in to nominet and assigns a new TAG. Should you have any concerns about any domain you see registered to the SITEFINDERS tag please do not hesitate to get in touch. You can also contact us to check if a domain is suitable if you are in any doubt. Should we have accepted any domain onto our system in error we will contact the registrant with the details provided and ask for the domain to be released to an alternative TAG, we reserve the right to immediately remove any domain we deem to be in breach of our terms. Should a domain be deemed illegal or a web site hosted by Sitefinders found to be acting illegally we will inform the relevant authorities.

  1. Intellectual property rights

We own, or have explicit consent or are the licensee of all intellectual property rights on our site, and in the material published on it. These works are protected by copyright laws and agreements around the world. All such rights are reserved. You must not reproduce or use any of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors, unless part of any agreement you have made with us in using our site. You can print copies, and download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any media out of context. The authors of material on our site must always be acknowledged. Printing or copying, including downloading any part of our site in breach of these terms of use, then any right to use our site will cease immediately, and you must agree to return or destroy any copies of the site you have made.

  1. Reliance on web site content

Although we have taken every step to make sure the information on our website is correct, you should not consider the content of our web site as advice, as each persons or companies needs are different, and what may be right for one may not be for another, so no reliance should be placed on it, and you should seek clarification for other sources before making any important decisions. This should be detailed when showing anyone else content from our web site.

  1. Our liability

Content displayed on our web site is provided without any guarantees, conditions or warranties as to its accuracy or relavance. To the extent permitted by law, and third parties connected to us expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any web sites linked to it and any content posted on it. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

  1. Your information and visiting our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

  1. Linking to our site

You may link to any publicly accessible page of our site, excluding links to pages from which you are logged into, in accordance with the terms of use of this site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you or encourage or employ others to do so. Our web site must not be framed on any other site, or scraped for content or data. We reserve the right to withdraw links and linking arrangements without notice.

  1. Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites, and accept no responsibility for them or for any loss or damage that may arise from your use of them. You should always make yourself familiar with any terms of use or privacy information and linked site offers.

  1. Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our web site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

  1. Agreement to Nominet’s Terms and Conditions

When you register a domain name with Sitefinders, you are obliged to familiarise yourself with and agree to the terms and conditions that Nominet set out for domain registration, taking note of within those terms of the DRS Policy and DRS Procedure. When registering a domain you will be asked to confirm that you have read and understood these terms and any obligation and agreement you are making when registering a UK domain, a link to which is here Nominet’s Terms and Conditions.

  1. Data Quality Compliance Terms for Registrants

When registering a UK domain through Sitefinders, the data you use to create an account, will be used to match your billing data provided, and the data used to register any subsequent domains, furthermore, the data provided can not be changed once created without the permission and intervention of Sitefinders. You agree to supply us with a verifiable registrant name and address and agree to liase with Sitefinders to correct any mistakes, and supply proof when required to do so to help Sitefinders validate your data.

  1. Rectifying Mistakes

Should you have made a mistake, please send your correct name & address details and one of the following supporting proofs; For individuals Utility Bill(dated last 3 months), Bank Statement(dated last 3 months), Driving Licence, Valid ID for non UK residents (for .uk a verifiable UK service address must be used), HMRC Tax Notification(dated last 3 months), . For Businesses; Utility Bill(dated last 3 months), Bank Statement (dated last 3 months), HMRC Tax Notification(dated last 3 months), Company letterhead, Official Company Stamp/Seal. You can email support@sitefinders.co.uk and we will endevour to correct it as soon as possible.

  1. ICO Registration

Sitefinders Ltd is registered with the Information Commissioner’s Office, details can be found HERE. We reserve the right should we not be able to verify your given details to use third party resources such as the electoral role and for businesses, to check with companies house or business directories to enable us to correctly and quickly verify your registrant data. Data Quality is at the heart of what we do at Sitefinders, this contributes to the security of the UK namespace, and allows the relevant authorities to act quickly to protect the public should they need to. Should we not be able to validate any data that we feel needs secondary examination, we will after 30 days of trying place a Registrar Data Quality Lock on the domain contact, this will suspend the domain and any other domains associated to the contact. In the event of Nominet contacting us regarding invalid data, we will immediately place a Data Quality Lock on the domain or domain contact. Sitefinders reserves the right when data validation has failed to delete the contact and all domains associated in line with Nomninet’s terms of use and data policy.

  1. Our Abuse Policy

Sitefinders do not allow the registration through its services of any domain that is done so with the sole intent of causing another person or body harm, be that threatening, offensive, illegal or trademark infringing. Should you breach these terms or violate any of Nominet’s terms, you agree for Sitefinders to lock at their discretion any said domain, and if needed report serious abuse to Nominet and the relevant authorities. Should Sitefinders receive information with suspected abuse, we will endevour to contact you to discuss the matter and resolve any abuse complaint that we receive. Should you have any questions about a domain you wish to register, please contact us via the contact form on our web site. In the first instance any abuse complaint should be emailed to abuse@sitefinders.co.uk

  1. Our Complaints Procedure

Should you have any complaint about Sitefinders please contact us via the contact form on our web site or email complaints@sitefinders.co.uk and we will reply within 24 hours. Should your complaint not be dealt with to your complete satisfaction, we ask that you again email and state as to why you are not happy and what we can do to make you happy. Your complaint is dealt with from the beginning by the highest level, giving you the assurance that it will be looked at carefully and considered failry. Sitefinders is fully committed to being an ethical UK registrar and welcomes any suggestions as to how it can improve always.

If for any reason you are still not satisfied with the findings of the management, you can escalate your complaint to a director. Please write to us at the address below, but specify “for the attention of the SITEFINDERS Directors” in your correspondence and include any tracking numbers or other references from your previous correspondence with us to assist the directors in recovering the full history of your complaint.

Sitefinders Net Ltd
Topps House,
101-103 Park Road,
CV12 8LB

As well as our commitment to providing the best possible service for our customers, we are also committed to providing an appropriate working environment for our staff. Any abusive, harassing or threatening conduct to our teams (both written or verbally) is unacceptable and we reserve the right to limit or stop providing services to anyone found to be conducting themselves in this manner.

  1. Variation of our terms

We may revise these terms of use at any time by amending this page. You are expected to check this page each time you access our web site to take notice of any changes we may have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. Users who have entered in to an agreement with us will always be sent any changes in advance. We are VAT registered and all our prices are subject to VAT, currently at 20%.